Training Services Have you ever bought software, but never learned to use the product correctly? Or have you been left at the mercy of the help files incorporated into a program for an introduction? Well, with Windent, you will never go through this struggle to learn any of our software.

Another advantage of Windent training is that all of our trainers are in house; that is, they work for us! This means that we will not leave you to someone "certified" with our software, but someone who actually works at the company who designs it. Now, if something goes wrong with your training, your trainer has the dedicated support of Windent's employees to get you up and running-i.e. time not wasted with Company X's certified staff.


Our expert training staff can take your office staff from an aging Unix system to a modern Windows environment with ease. Windent is dedicated to the future of Practice Management Software, and even more committed to help our customers span that bridge, with the comfort of someone by your side.

Our training department can structure a training plan specific to your office's needs. Depending on the skill of your staff, we can provide anything from a beginner training session to an advanced application session. If you have a large office, with many people to train, we can even send multiple trainers, and spread training over more than just a few days. Here is a brief interview I had with Pat Matthews, our resident training manager: Windent: Please describe for me a sample training session. PM: First of all, there is no sample session; each one is customized to the individual needs and size of the office. However, I recommend that a training session be no fewer than two days.

W: What main goals do the trainers have with our customers? PM: We have three main goals when training our customers: · Make sure that money flows into your practice


o Patient and their Information in o Record services o Process insurance forms and patient receipts o Collect Payments o Gather Daily Reports

· Make the transition from your previous system as smooth as possible · Learn what the staff will need, and set up secondary training and/or consultations.


W: Wait Pat, I’m confused. What is the difference between training and secondary training, and what are consultations?


			PM: Well, training is separated into two components: Primary and Secondary Training. Primary training mainly consists of what I call Windent 101. For the first day (or however many days are dedicated to this task) I teach the customer the ins and outs of Windent’s Software, essentially the basics of running and implementing the product. They will receive as much from our trainer outline for a primary training session as possible. On the second day, the staff will put

to use what they have learned using their data, so they get an actual feel for running the office using a Windent system. This holds a two-fold feature. They get to “operate” their office with the comfort of a helping hand. And I can reiterate anything I think they haven’t learned on the first day. This really helps the customer.

Upon completion of this training period, I will see what the customer still needs, and setup what I call consultations, or secondary training in which they can learn how to use the advanced features, or specialadd-ons to Windent like · X-Ray Scanning · Implant Tracking · Advanced Letters · Image Management They can even setup more primary training if they believe that they need more time with me. Training is fully customizable to your every need, from duration to intensity. After this primary training, you can choose to have what we call phone training. W: So Pat, can you explain to me how Phone Training works?

			PM: Sure, phone training is designed for a limited topic for a limited time with intensely focused instruction. This sort of training is based on the specific need of the customer, whether its new staff that simply needs a quick dose of Windent 101, or special training on importing and customizing digital x-rays. We encourage our customers to purchase a 4-hour block of phone training, however each session will last no more than 45 minutes. It’s been seen that most people cannot retain more than 30 min of such condensed information. During phone training we have several visual options. We can do a (1) PCA (PC AnyWhere) session, where the user can watch us perform tasks on their computer and can participate, a (2) Walkthrough, where I


would lead on my computer and relay information over the phone on how the customer would follow on theirs at the office, or a (3) Request, in which I follow the information from the customer, telling me how what they are doing, and give help as we go along. Essentially, we will train in the best manner for the customer.

W: Thanks Pat, that was really informative. PM: No Problem, Have a nice day. Need more information? Contact us and we would gladly supply you with any information that you might not have picked up here.
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