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Technical Services

You could look at Windent simply as a provider of software and training services; however, most of our customers view Windent, as a one-stop solution for all of their practice management needs-software, hardware, support, and services. We provide complete practice management solutions for any office. This complete solution, requires technical expertise, services that Windent happily provides to its users.

Most of the customers we encounter have not upgraded their systems in a long time. The idea of digitizing their media, using a wireless setup and using state of the art computers entices every doctor of dentistry. However, most simply do not have the expertise to manage or even setup a system so grandiose. Oftentimes, someone inexperienced will fall into the trap of assigning each task to a different provider. Internet from your local ISP, Handhelds from your local Best Buy, Computers from HP, and Software from Windent. Not to mention training from Company X and yet another Company for office configuration. Good luck if you have a multi-office setup.
At Windent, we offer you, as our most valuable commodity, peace of mind. Typically, for most, this is a very difficult task, and often, different people will advise you differently, and you will end up spending more money than is necessary. Not to mention the stress and wasted time you will most likely encounter. We also would like to point out that such problems usually do not occur with a vendor. Windent will actively work with your vendor to assist them in any way we can. However, with Windent managing all of these tasks, you deal with only one entity, directing all of your questions and needs to one extremely capable source.

We can ensure the best services because we are the manufacturer, not a dealer. Unlike most dealers, we strive for the best because we are working directly for our customers, not through a third party. This is why there are no headaches when dealing with us: the only way to better ourselves is to make better relationships and experiences for our customers.

Because we know our product inside and out, almost any technical service can be supplied to the end user. Need a server configured? Like a completely new system at your office? No problem, you can come directly to us. We offer services such as:

 

 

· Data Conversion and Backup
· Software Customization
· Server Configuration
· Ordering, Configuration and Installation of Equipment
· Assistance in installation of network cabling and cable drops
· Help coordinating with your Internet Service Provider (ISP)
· Technical expertise in linking multiple offices
· Coordination of Imaging systems (Scanners, X-Ray Machines)

Don't see a service here that you need? Please contact us and we would be happy to answer any question you have about our services.

     
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If you have any questions or comments please e-mail us at webservices@windent.com
or call us at 1-800-466-9661. Windent is located at 1601 N. Collins Blvd., Richardson, TX 75080.

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