If your question is not specifically answered below, please contact us.

Click to find out more about Windent:

1. How long has Windent been in business?

2. What is the business orientation of Windent?

3. What products does Windent offer?

4. How can I compare Windent to other practice management software?

5. What are customizations and why would I need them?

6. How do I get my patient names and addresses into Windent?

7. Can Windent provide hardware also?

8. What financing options does Windent offer?

9. Does Windent offer a subscription option? What is the difference between a subscription and purchase of the software?

10. Is ongoing monthly support required?

11. Do I need training to run the Windent software? What does Windent recommend?

12. Does Windent offer an Internet based subscription option?

13. Can Windent handle multiple locations?

14. Can Windent help me research options to connect my offices?

15. Can I send electronic insurance claims with Windent?

16. Can I send my patient statements electronically to be printed by someone else?

17. Does Windent offer Internet integration for patient and referral correspondence?

18. How can I see the Windent software?

19. What hardware requirements does Windent recommend?

20. Does Windent run on Windows XP?

21. Does Windent have referrals in my area?

1. How long has Windent been in business?

Since 1987, Windent has developed state of the art practice management software that solves the challenges facing dental practices across the United States and Canada.

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2. What is the business orientation of Windent?

Windent is an independently owned, privately held dental practice management software company. We are the perfect size to service our users with a personal touch. We will get to know each of you individually.

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3. What products does Windent offer?

Windent OMS: Practice management software specifically designed for Oral and Maxillofacial Surgery Practices.

Windent SQL: Complete dental practice management.

Windent EE: is designed for large practices and university dental schools.

Windent Platinum: Specifically designed for offices looking for the next technologically break-through in practice management software.

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4. How can I compare Windent to other practice management software?

To help compare the features of Windent with other practice management software, we have a free Buyers Guide.

You can use our free Buyers Guide to compare Windent feature by feature with other practice management software.

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5. What are customizations and why would I need them?

If there is any part of the Windent software you would like altered to better meet your needs, we offer customization services. For example, if you would like to change the format of a report in Windent, we can easily modify it.

Contact us for more details or to discuss your specific needs.

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6. How do I get my patient names and addresses into Windent?

We offer the most comprehensive data conversions in the industry to transfer your patient information into Windent automatically.

We have a proven two-step process for successfully transferring your data.

Test Conversion (trial run)
First, you provide us with a digital copy of all of your patient information, records, and files. This can be done without shutting down your office. While we make our first conversion of your data, you are still in business. We will then transfer the data to a format appropriate for the Windent system and send it back to you. Upon completion, we will call you and allow you to view your data, to ensure that it has correctly been moved.

Final Conversion (live conversion)
Once you are happy with the way your data has been converted, schedule and complete the final conversion, carefully noting any comments you gave during your approval period.

All of this takes twenty-four to forty-eight hours in completion, so your office will not be down for a week, just a matter of days. Most data conversions can be delivered to coincide with your onsite training.

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7. Can Windent provide hardware too?

For an easy one-stop solution, Windent can supply all of your hardware and installation services. This provides you with a smoother transition. We typically install Dell Computers with a Three-Year Warranty.

If you have a local hardware vendor, Windent will be more than happy to assist and consult as needed.

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8. What financing options does Windent offer?

We offer lease purchase financing and we will be glad to work with a local financial institution at your request. Contact us for more details.

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9. Does Windent offer a subscription option? What is the difference between a subscription and purchase of the software?

Yes, Windent offers subscription options. Contact us for more details.

Purchasing
When purchasing products from Windent, you pay a one-time licensing fee for the purchase of your software. Service and support are additional.

Subscribing
When subscribing to Windent’s products, you pay an ongoing monthly fee for the use of the software. The monthly payment includes the software support fee.

We will be glad to propose both options so you can decide which is best for your practice.

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10. Is ongoing monthly support required?

Our software support services are optional after the first year. However, you must have an active policy to access our customer care services.

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11. Do I need training to run the Windent software? What does Windent recommend?

The Windent software is very logical and easy to learn. If you have used Windows before, you can easily pick up the basics of our system. However, to get the most benefit from your investment in the system, we recommend training.

We offer onsite services in your office with an individualized training plan we will develop just for your office. Usually, two to three days will get you off to a flying start! In addition, you always have the option to purchase additional training when you are ready to incorporate advanced functions.

For follow-up training, we also offer telephone and Internet training options, or you can come into our office for training at a reduced rate. Contact us for more details.

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12. Does Windent offer an Internet based subscription option?

Yes. We can host your data on our Internet server reducing your initial investment. With this option, you pay an ongoing monthly subscription fee that includes software support and updates. In addition, with this option Windent will be responsible for backing up your data everyday.

There are some definite advantages and disadvantages with this option. We would be happy to discuss them with you. Contact us for more details.

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13. Can Windent handle multiple locations?

Yes. Windent is designed to handle multiple locations with ease and accuracy. We would be glad to provide a customized proposal for your organization. Please Contact us for more details.

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14. Can Windent help me research options to connect my offices?

There are multiple ways to connect your offices
- S-DSL
- T1/Leased Line
- Fiber optics

We will be glad to find out what service is available in your area and to provide a recommendation. All of the above will work fine with Windent. It depends on the services are available in your area.

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15. Can I send electronic insurance claims with Windent?

Yes. As a matter of fact, you can send dental, medical, and government claims electronically with the Windent software. Best of all, you can send pre-authorizations and get a response back within 48 hours typically!

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16. Can I send my patient statements electronically to be printed by someone else?

Yes. In addition to the ability to print statements in your office, Windent also allows you to electronically send your patient statement file to a third party to be printed, folded, stuffed, stamped, and mailed on time every time! Electronic statements will also typically cost significantly less than processing them yourself. This option actually saves offices approximately $400 for every 1000 statements sent!

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17. Does Windent offer Internet integration for patient and referral correspondence?

Yes, with Windent Internet integration you can email letters, statements, progress reports, and more to patients and referrals with just a click. Avoid excess paperwork and save time! We also provide online patient registration services.

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18. How can I see the Windent software?

We offer several options for you to view the Windent software:
· Online Internet demonstration of a "Live" system
· Oral surgery meetings and conferences
· Onsite demonstrations in your office

Contact us for more details.

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19. What hardware requirements does Windent recommend?

Server
Quad Core Intel Xeon 2.83GHz Processor*
4 GB RAM (memory)*
160+ GB Hard Drive
Remote Backup
DVD Drive
1Gb Ethernet Network Adapter
Windows 2008 with Client Access Licenses (CALs) and Terminal Services Licenses for Remote Communication
Mouse, Keyboard, Monitor or Flat Screen
Microsoft SQL Server 2005 Standard
*Server Processor and RAM Requirements for up to 16 clients

Workstations (Desktops)
Minimum Hardware Requirements
Pentium IV 2.0 GHz Processor (or greater)
3 Gig RAM (memory)
40 Gig Hard Drive (Free Space)
Windows XP Professional or Windows Vista Business
Microsoft Office 2008 (Word, Excel, Outlook)
17" LCD Monitor
PCL6 Compatible Printer

Recommended Hardware Requirements
Pentium Core Two Duo Processor
4 Gig RAM Memory
60 Gig Hard Drive (Free Space)
20" LCD Monitor
PCL6 Compatible Printer
Windows Vista Business
Remote Data Backup via Internet

Printers
Hewlett Packard LaserJet P2055DN Printer Series
Hewlett Packard LaserJet P3005N Printer Series
Hewlett Packard LaserJet 4015N Printer Series
Dymo Pro Label Printer

Scanners
Epson Perfection V700 Photo Scanner
Insurance Card Scanner
Fujitsu Scanner for documents

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20. Does Windent run on Windows XP?

Yes. Windent runs equally well on Windows XP Professional and Windows Vista Business.

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21. Does Windent have referrals in my area?

Yes, please contact us for a list!

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