If your question is not specifically answered below, please contact us.

Click to find out more about Windent:

1. How long has Windent been in business?

2. What is the business orientation of Windent?

3. What products does Windent offer?

4. How can I compare Windent to other practice management software?

5. What are customizations and why would I need them?

6. How do I get my patient names and addresses into Windent?

7. Can Windent provide hardware also?

8. What financing options does Windent offer?

9. Does Windent offer a subscription option? What is the difference between a subscription and purchase of the software?

10. Is ongoing monthly support required?

11. Do I need training to run the Windent software? What does Windent recommend?

12. Does Windent offer an Internet based subscription option?

13. Can Windent handle multiple locations?

14. Can Windent help me research options to connect my offices?

15. Can I send electronic insurance claims with Windent?

16. Can I send my patient statements electronically to be printed by someone else?

17. Does Windent offer Internet integration for patient and referral correspondence?

18. How can I see the Windent software?

19. What hardware requirements does Windent recommend?

20. Does Windent run on Windows XP?

21. Does Windent have referrals in my area?

22. Does Windent run on Windows Vista?

1. How long has Windent been in business?

Since 1987, Windent has developed state of the art practice management software that solves the challenges facing dental practices across the United States and Canada.

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2. What is the business orientation of Windent?

Windent is an independently owned, privately held dental practice management software company. We are the perfect size to service our users with a personal touch. We will get to know each of you individually.

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3. What products does Windent offer?

Windent OMS: Practice management software specifically designed for Oral and Maxillofacial Surgery Practices.

Windent SQL: Complete dental practice management.

Windent EE: is designed for large practices, such as Universities. Our three proprietary users are The University of Iowa, Ohio State University, and Virginia Commonwealth University, Colleges of Dentistry.

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4. How can I compare Windent to other practice management software?

To help compare the features of Windent with other practice management software, we have put together a free Buyers Guide.

You can use our free Buyers Guide to compare Windent feature by feature with other practice management software.

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5. What are customizations and why would I need them?

If there is any part of the Windent software you would like altered to better meet your needs, we offer customization services. For example, if you would like to change the format of a report in Windent, we can easily modify it.

Contact us for more details or to discuss your specific needs.

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6. How do I get my patient names and addresses into Windent?

We offer the most comprehensive data conversions in the industry to transfer your patient information into Windent automatically.

We have a proven two-step process for successfully transferring your data.

Test Conversion (trial run)
First, you provide us with a digital copy of all of your patient information, records, and files. This can be done without shutting down your office. While we make our first conversion of your data, you are still in business. We will then transfer the data to a format appropriate for the Windent system and send it back to you. Upon completion, we will call you and allow you to view your data, to ensure that it has correctly been moved.

Final Conversion (live conversion)
Once you are happy with the way your data has been converted, schedule and complete the final conversion, carefully noting any comments you gave during your approval period.

All of this takes twenty-four to forty-eight hours in completion, so your office will not be down for a week, just a matter of days. Most data conversions can be delivered to coincide with your onsite training.

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7. Can Windent provide hardware too?

For an easy one-stop solution, Windent can supply all of your hardware and installation services. This provides you with a smoother transition. We typically install Dell Computers with a Three-Year Warranty.

If you have a local hardware vendor, Windent will be more than happy to assist and consult as needed.

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8. What financing options does Windent offer?

We offer lease purchase financing and we will be glad to work with a local financial institution at your request. Contact us for more details.

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9. Does Windent offer a subscription option? What is the difference between a subscription and purchase of the software?

Yes, Windent offers subscription options. Contact us for more details.

Purchasing
When purchasing products from Windent, you pay a one-time licensing fee for your software. Service and support are additional.

Subscribing
When subscribing to Windent’s products, you pay an ongoing monthly fee for the use of the software. You also receive support and software updates at no additional cost.

We will be glad to propose both options so you can decide which is best for your practice.

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10. Is ongoing monthly support required?

Our software support services are optional; however, you must have a policy to access our customer care services. Please note that our service fee includes software updates at no additional charge.

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11. Do I need training to run the Windent software? What does Windent recommend?

The Windent software is very logical and easy to learn. If you have used Windows before, you can easily pick up the basics of our system. However, to get the most benefit from your investment in the system, we recommend training.

We offer onsite services where we come out to your office with an individualized training plan we will develop just for your office. Usually, two to three days will more than get you off to a flying start! In addition, you always have the option to purchase additional training, as you think would be helpful.

For follow-up training, we also offer telephone and Internet training options, or you can come into our office for training at a reduced rate. Contact us for more details.

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12. Does Windent offer an Internet based subscription option?

Yes. We can host your data on our Internet server reducing your initial investment. With this option, you pay an ongoing monthly subscription fee that will include software support and updates. In addition, with this option Windent will be responsible for backing up your data.

There are some definite advantages and disadvantages with this option. We would be happy to discuss them with you. Contact us for more details.

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13. Can Windent handle multiple locations?

Yes. Windent is designed to handle multiple locations with ease and accuracy. We would be glad to provide a customized proposal for your organization. Please Contact us for more details.

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14. Can Windent help me research options to connect my offices?

There are multiple ways to connect your offices
-DSL (recommended)
-ISDN
-Frame-Relay
-T1/Leased Line

We will be glad to find out what service is available in your area and to provide a recommendation. All of the above will work fine with Windent. It depends on the services are available in your area.

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15. Can I send electronic insurance claims with Windent?

Yes. As a matter of fact, you can send dental, medical, and government claims electronically with the Windent software. Best of all, you can send pre-authorizations and get a response back within 48 hours typically!

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16. Can I send my patient statements electronically to be printed by someone else?

Yes. In addition to the ability to print statements in your office, Windent also allows you to electronically send your patient statement file to a third party to be printed, folded, stuffed, stamped, and mailed on time every time! Electronic statements will also typically cost significantly less than processing them yourself.

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17. Does Windent offer Internet integration for patient and referral correspondence?

Yes, with Windent Internet integration you can email letters, statements, progress reports, and more to patients and referrals with just a click. Avoid excess paperwork and save time! We also provide online patient registration services.

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18. How can I see the Windent software?

We offer several options for you to view the Windent software:
· Free demo CD can be sent to you
· Major oral surgery meetings and conferences
· Onsite demonstrations in your office
· Via the Internet with a sales rep directing you by phone

Contact us for more details.

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19. What hardware requirements does Windent recommend?

Server
Pentium Xeon 2.0Ghz Processor*
2 GB RAM (memory)*
80+ GB Hard Drive
Tape Backup Drive
CD ROM Drive
56k Modem
100 / 1Gb Ethernet Network Adapter
Windows 2003 with Client Access Licenses (CALs) and Terminal Services Licenses for Remote Communication
Mouse, Keyboard, Monitor or Flat Screen
Pervasive SQL Server Version 9.x based on the number of workstations
PC Anywhere for Windows
Dedicated Single Phone Jack for Server Modem for full-time availability
*Server Processor and RAM Requirements for up to 16 clients

Workstations (Desktops)
Pentium IV 2.0 GHz Processor (or greater)
1 Gig RAM (memory)
40 Gig Hard Drive, CD ROM Drive
56k Modem
Monitor or Flat Screen
100 / 1Gb Ethernet Network Adapter
Windows Vista Business Edition, Windows XP Professional Edition, Windows 2000 Professional Edition
Microsoft Word 2003 or XP for any stations where word processing is required
Single Phone Jack near station that will transmit electronic claims
OR
Wyse Terminal Network Station
Monitor or Flat Screen

Printers
Hewlett Packard 2320 or other PCL6 compatible printer
Hewlett Packard 4250 Laser with Second Large Paper Tray & Automatic Envelope Feeder
Dymo Pro Label Printer

Scanners
Epson Expression 1680 Professional
Insurance Card Scanner

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20. Does Windent run on Windows XP?

Yes. Windent runs equally well on Windows 2000, and XP.

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21. Does Windent have referrals in my area?

Yes, please contact us for a list!

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22. Does Windent runs on Windows Vista?

Yes, Windent runs on Windows Vista business.

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